Royale Home for Every Pet Project
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FAQ

  1. Q: When will I receive my $5 ROYALE® Coupon?

    A: After you’ve received confirmation of your valid proof of purchases of ROYALE® products, please allow 4-6 weeks for delivery.

  2. Q: How many $5 ROYALE® Coupons can I get?

    A: Limit of 2 $5 ROYALE® Coupons per household.

  3. Q: Which ROYALE® products do I need to purchase to qualify for the Reward?

    A: Any combination and any format of ROYALE® product(s): facial tissue, bathroom tissue, napkins or Tiger Towel®.

  4. Q: Do I need to purchase all products in one transaction?

    A: Yes, you must purchase ROYALE® products equalling $20 before tax, coupons, or discounts are applied in a single transaction. All purchases must be made during the offer period (Aug 17th – Dec 9th, 2020).

  5. Q: Can I qualify for multiple ROYALE® Coupons with a single purchase?

    A: Yes, every $20 (before tax) spent on products will earn you a $5 ROYALE® Coupon up to a maximum of 2 coupons per household. For example if you spend $40 (before tax) in a single transaction you will qualify for two $5 ROYALE® Coupons.

  6. Q: How many times can I submit the same valid receipt?

    A: You can submit a valid receipt only once.

  7. Q: Why does it say to upload each receipt separately?

    A: If you upload more than one receipt in a single submission, your submission will be rejected.

  8. Q: How do I know if my receipt submission has been received?

    A: Each time you upload a sales receipt, you will receive a confirmation number on the website and through email. If you don’t see the email in your inbox please check your spam or junk folders or any other folder that your email provider may have automatically set up within your account or you can visit the offer website and check the status of your requests by logging into your profile.

  9. Q: What happens after I submit my receipt?

    A: The receipt will be reviewed and will either be approved or declined within 7 days. Keep your receipt(s) until you receive your Reward(s) through the mail. Please allow 4-6 weeks for delivery of reward(s) by regular mail.

  10. Q: When does the offer end?

    A: The last day that you can purchase a ROYALE® product(s) is on Dec 9th, 2020.

  11. Q: When is the last day to submit the receipt?

    A: The last day to submit your receipt is Dec 23rd, 2020 at 11:59:59 PM (EST).

  12. Q: How do I submit a receipt from an online retailer?

    A: Upload a clear photo of your Shipping, Delivery or Pick-Up Confirmation record that includes the following information:

    • Date your order was placed
    • Date your order was shipped
    • Quantity of ROYALE® product(s) purchased
    • Total dollar value of ROYALE® product(s) purchased
    • Payment details
    • Billing address
    • Shipping address
  13. Q: Which animal shelters are included in the promotion donation?

    A: We’re working with these amazing shelters:

    • SPCA Montreal
    • BC SPCA
    • Greater Moncton SPCA
    • Toronto Humane Society
  14. Q: Who can I contact if I have questions?

    A: Please send a detailed email to support@royalehomeforeverypetproject.ca with your name and email address and we will respond within 24 hours.

Learn more about our partnership with Canada's Athlete of the Year and proud pet lover, Bianca, at royale.ca
Learn more at royale.ca